Customer Privacy Policy | BounceOrlando.com Orlando Florida

We guarantee that your Credit Card transactions are safe and secure. You do not have to be concerned. We also guarantee the safety of any information you provide us.

Your Safety and Security are Important To Us

What will you do with my personal information? How know's

We are very concerned about how other web sites use our personal information (name, e-mail address, preferences, etc.). The, owner of [company name] is committed to your privacy. As a result, we will always make sure that any information you elect to provide us is kept confidential. We pledge that we will never provide that information to anyone else.

We only use your e-mail address and, any other information you elect to provide us, to better serve you and to keep you informed about changes in our site, party and rental ideas and suggestions, or new products and special pricing only available to our customers and newsletter members . You can rest assured that your information is safe with us. We look forward to serving you.

Official Privacy Policy Statement:

This is the web site of www.bounceorlando.com
Our postal address is
Bounce Orlando, LLC.
1722 Anna Catherine Drive
Orlando, FL 32828

We can be reached via e-mail at info@bounceorlando.com
or you can reach us by telephone at [company phone]
For each visitor to our Web page, our Web server does not collect information regarding your domain or e-mail address. We do not collect information on consumers who browse our Web page. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that our customers add to their shopping cart.

If you supply us with your postal address or telephone numbers on-line during your order, you will only receive postal or telephone contact from us with information regarding orders you have placed on-line.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or electronically at https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01.

Is it really safe for me to use my credit card?

Yes it is. Shopping at [website] is extremely safe. We guarantee you 100% safety when you use your credit card with us. You must be on our secure server software on a completely separate compartment of our system and your computer must accept cookies or you will be unable to order. That way we are able to guarantee your credit card purchase. You will never have to pay for any unauthorized charges made to your card as a result of shopping with us at [website]

What makes it so safe?

Technology is secure and stable: The software we use in the order compartment of our system (SSL) is the standard for this industry. All of the major browsers support it and promote how well it works at their web sites and in their software. The software takes the data that you provide and encrypts it in a special coding system that can only be interpreted by our system in our office. This system is actually safer than giving it out over the telephone or sending a fax.
All the big guys are using the same software: Companies like Amazon.com, AT&T, Dell Computers, etc. are using the same software. They have millions of customers who safely shop without experiencing credit card fraud. Since we started, we have had thousands of customers order without any credit card fraud at all. You can feel comfortable that the same precautions taken at the big companies are being taken here to ensure your card's safety.

Still rather not use your card on the internet?

That's fine. You are welcome to print your order and fax it to us with your payment information.
Or mail it to us at:
Bounce Orlando LLC
1722 Anna Catherine Drive
Orlando FL 32828

Remember to include your credit card information, check or money order in the envelope. (Just cut-n-paste this address into your word processor and make a label for your envelope.)

Or call in your order to (407) 277-2288

Credit Card Guarantee

Based on the Fair Credit Billing Act passed by the U.S. Congress, your bank is not allowed to hold you liable for more than $50.00 of fraudulent charges. If your bank should decide to exercise their right to hold you liable for that $50.00, [company name] will reimburse you for that amount, up to the full $50.00. [website] will only cover your liability if the unauthorized use of your credit card was caused by no fault of your own from purchases made with [website] while using our SSL secure server.

In the event that you suffer a loss due to unauthorized use of the credit card, according to law, you must notify your credit card company immediately based on the reporting rules and procedures which they have provided you.

Click here to start Shopping

[company name] provides live support during Business Hours to answer all your questions about party rentals, bounce houses, spacewalks, moonwalks and slides. To speak to someone about inflatable party rentals, please call [company phone]. We have event experts ready to answer your immediate questions about using our party rental equipment.

You may also email us by clicking here to go to our "contact us" page.

Thank you for visiting [company name] - your source party supplies, rentals, and bounce houses and water slides.

Quick Reference FAQ

Why choose Bounce Orlando for your next event?

Bounce Orlando has been serving the greater Orlando area for over a decade with more than ten thousand successful events and happy customers along the way. We offer both on-time and cleanliness guarantees to give you the peace of mind and promise that you will be the HERO of your next event!

Party and event planning are stressful enough without worrying when or even if your inflatables will arrive. We take great pride in our customer communication and product knowledge, so you are never left guessing. Not to mention, we provide our customers with the tightest delivery window in town! No more waiting at home for a 4-6 hour delivery window when you could be picking up last minute items or tidying up!

Don't take it from us, see what our customers have to say!

Check out our reviews to read about past experiences from our repeat customers and first timers alike!

How do I know my equipment will be safe, clean, and delivered on-time?

At Bounce Orlando, we guarantee your equipment will be clean and ready to go before your party starts! Each of our inflatables are fully cleaned and sanitized between rentals so you never have to worry! Our cleaning process starts with a visual inspection, notation, and repair of any damage or points of concern. Once the unit passes our fitness inspection, our crews fully vacuum and remove any loose debris before wiping down the entirety of the inflatable with SimpleGreen All-Purpose Cleaner. After the equipment has been cleaned and dried, we then sterilize all contact surfaces with SimpleGreen Pro HD3.

This non-toxic and environmentally friendly cleaner is found in hospitals around the world because of its effectiveness at killing 99.9% of over 75 viruses, bacteria, fungi, molds, and mildews! We recommend you also use this incredible product for cleaning high traffic areas and frequently touched surfaces before and after your next event. We most certainly do!

Our cleaning and maintenance practices meet or exceed industry standards and we challenge our competition to say the same!

Bounce Orlando offers an industry exclusive On Time Guarantee to ensure that your rental is delivered on-time. Simply put, your inflatable will be delivered and setup by the time you tell us your party starts, or your rental is FREE! Some exclusions apply. To view more details on our on-time delivery policy, please visit our full Frequently Asked Questions section HERE.

Is Bounce Orlando licensed and insured?

Bounce Orlando is fully licensed and insured well beyond the requirements set forth by the State of Florida. This includes General Liability, Worker's Compensation, and Automotive Insurance. Our coverage allows us to lawfully operate in all of Central Florida's public parks, venues, schools, churches and businesses.

If you are looking for an inflatable for the first time, we strongly suggest you take a look at our FAQ to see what questions you should be asking an inflatable rental provider! Please be aware, the State of Florida DOES NOT regulate or require inflatable companies to carry all of the insurance coverage that we have. Some of these companies are able to offer lower prices but often lack insurance altogether! Ragardless of who you choose for your next event, we strongly recommend you ask them for documents proving their insurance coverage.

What is the process from start to finish?

1. Browse our site by date to see what we have available for your event!
Feel free to give us a call so one of our associates can help find the perfect equipment for your event!

2. Request a quote, or pay your order's deposit to secure your reservation.
NOTE: No equipment is reserved for your order until the deposit is collected.

3. Confirm all order details on the Invoice Receipt sent to your email.
If any details are incorrect, please contact us immediately so we can correct them!

4. About 48 hours before your event, a Bounce Orlando operations team member will contact you to for our final confirmations.p
This call will typically cover the delivery address, point of contact, delivery and pick up windows, equipment reserved, access to dedicated utilities, and any other information that might be necessary including gate codes, special instructions, etc.

5. After confirming the order, you will receive a confirmation summary email with all of the details discussed.
NOTE: If we were unable to contact you during confirmations, this will be the information used while executing your order.

6. On the day of the event, your delivery crew will contact you while en route with an estimated time of arrival.
Be on the lookout for an unfamiliar phone number before your event! Crews typically call from their personal phones so you can respond to missed calls.

7. ENJOY YOUR EQUIPMENT!
Although we typically have the same crew deliver and pickup, we suggest contacting our operations hotline for any additional information or assistance after delivery.
This phone number can be found beneath the order contents on your Rental Agreement.

8. Prepare the equipment for pickup.
Be sure all loose debris, party favors, or personal belongings are removed from the inflatable and along with any remaining participants before our crew arrives.

9. Give us a call for your next event!
We love our repeat customers and look forward to you becoming one! Be on the lookout after your event for a special coupon code to use on future orders!

What if plans change and I need to cancel my event?

Bounce Orlando offers the most fair and flexible cancellation policies in the industry. In addition to our standard cancellation policy, for residential orders, we now offer a 24 hour risk-free cancellation policy, should you need to cancel after you book your order. This means that after you have placed your order, you have up to 24 hours to cancel it for any reason and receive a full refund. No fees, no questions, 100% refund. Requests must be made over the phone at (407) 277-2288 or via email to Info@BounceOrlando.com.

We also understand that unforeseen circumstances arise and you may need to cancel your order beyond our 24 hour cancellation period. At Bounce Orlando, we allow our residential customers the opportunity to cancel at any time and for any reason, so long as our crews have not arrived at your party location. If you choose to cancel, we will refund all payments made with the exception of the deposit amount, which we will apply to your account as a raincheck that may be used up to one year from the cancellation date.

To view more details on our cancellation policy, please visit our full Frequently Asked Questions section HERE.

PLEASE NOTE: Large events are subject to exemption from our raincheck and cancellation policies at management's discretion. Customers whose events are subject to these exceptions will be notified prior to deposit payment.

Web Design by Spider Web Development